DATA VEU – TERMS AND CONDITIONS
Data Veu (Pty) Ltd
Registration Number: 2013/106170/07
Effective Date: 2013-06-01
Last Updated: 2026-09-01
These Terms and Conditions govern your use of the Data Veu website, products and services, including internet connectivity, fibre, LTE/5G, VoIP, web hosting, domain registration, cloud and IT services, and products purchased through the Data Veu online shop.
By accessing or using the Data Veu website or purchasing any product or service from Data Veu, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you must not use the website or purchase products or services from Data Veu.
1. DEFINITIONS
For purposes of these Terms and Conditions:
“Data Veu”, “we”, “us” or “our” means Data Veu (Pty) Ltd, Registration Number 2013/106170/07.
“Customer”, “you” or “your” means any person or entity accessing the website or purchasing or using any Data Veu product or service.
“Website” means www.dataveu.co.za and any associated Data Veu webpages, portals or online platforms.
“Services” means any service supplied by Data Veu, including internet connectivity, fibre, LTE/5G, VoIP, hosting, domains, cloud services, IT services and related services.
“Products” means physical or digital products offered for sale through the Data Veu online shop.
“Third-Party Provider” means any external company, network operator, registrar, payment provider, courier, supplier or service provider used by Data Veu in delivering a product or service.
2. GENERAL
2.1 These Terms and Conditions apply to your use of the Website and to all products and services supplied by Data Veu unless specific additional terms apply.
2.2 Certain services may be subject to additional terms, service agreements, acceptable-use policies, network-provider terms or third-party terms.
2.3 Where additional terms apply, those terms will form part of the agreement between you and Data Veu.
2.4 Data Veu reserves the right to amend these Terms and Conditions from time to time. Updated Terms and Conditions will be published on the Website.
2.5 Your continued use of the Website or Services after amended terms have been published constitutes acceptance of the amended terms, subject to any rights that cannot lawfully be excluded.
3. USE OF THE WEBSITE
3.1 You may use the Website only for lawful purposes.
3.2 You may not:
- use the Website for fraudulent or unlawful purposes;
- attempt to gain unauthorised access to the Website, servers or systems;
- interfere with the operation or security of the Website;
- introduce malicious software, viruses or harmful code;
- use automated systems to abuse or overload the Website;
- copy, reproduce or commercially exploit Website content without permission;
- impersonate another person or entity; or
- use the Website in a manner that infringes the rights of another person.
3.3 Data Veu may restrict or terminate access to the Website where reasonably necessary to protect its systems, customers or business.
4. WEBSITE INFORMATION, PRODUCTS AND PRICES
4.1 Data Veu endeavours to ensure that information displayed on the Website is accurate and up to date.
4.2 Product descriptions, images, specifications, availability and prices may change without prior notice.
4.3 Images are for illustrative purposes and actual products may differ slightly in colour, appearance, packaging or specification.
4.4 An order will only be accepted once Data Veu has confirmed the order and, where applicable, payment has been successfully received.
4.5 Data Veu reserves the right to correct pricing or product information where an obvious error has occurred.
4.6 If an incorrect price is displayed and an order has not yet been fulfilled, Data Veu may contact you to confirm whether you wish to proceed at the correct price or cancel the order, subject to applicable law.
5. ONLINE ORDERS AND ELECTRONIC TRANSACTIONS
5.1 Orders placed through the Website constitute an offer to purchase the selected products or services.
5.2 Data Veu may accept or decline an order at its discretion, subject to applicable South African consumer legislation.
5.3 An order confirmation does not necessarily constitute final acceptance where payment verification, stock confirmation or fraud screening is still required.
5.4 Data Veu may cancel an order where:
- the product is unavailable;
- there has been a pricing or listing error;
- payment cannot be verified;
- fraudulent activity is suspected;
- the order cannot reasonably be fulfilled; or
- circumstances beyond Data Veu’s reasonable control prevent fulfilment.
5.5 Where an order is cancelled after payment has been received, any refund will be dealt with in accordance with applicable law and the Refund Policy.
5.6 Electronic communications between you and Data Veu may constitute written communication where permitted by law.
6. PAYMENT
6.1 Payment must be made using the payment methods made available by Data Veu.
6.2 Services may require payment in advance.
6.3 Data Veu may use third-party payment processors.
6.4 You authorise Data Veu and its payment providers to process payments required for your selected products or services.
6.5 Where recurring payments or debit orders are authorised, you remain responsible for ensuring that sufficient funds are available.
6.6 A debit order returned unpaid may incur an administration fee where this has been disclosed to you before the transaction.
6.7 Data Veu may suspend services where amounts remain unpaid, subject to applicable law and any applicable service agreement.
7. WEB HOSTING SERVICES
7.1 Data Veu provides web hosting services subject to the package and specifications selected by the customer.
7.2 Hosting services may include website hosting, email hosting, storage, bandwidth and related services.
7.3 Hosting services are provided on a subscription basis unless otherwise agreed.
7.4 Data Veu may use third-party infrastructure and data centres to provide hosting services.
7.5 Hosting services are subject to reasonable-use requirements and Data Veu’s Acceptable Use Policy.
8. HOSTING PAYMENTS AND RENEWALS
8.1 Hosting payments are payable in accordance with the invoice and billing cycle applicable to the customer’s account.
8.2 Where applicable, renewal invoices may be issued before the renewal date.
8.3 New hosting orders may be prorated where applicable.
8.4 Payment may be made by EFT or any other payment method offered by Data Veu.
8.5 Customers remain responsible for ensuring that recurring payments are successfully processed.
8.6 Data Veu may suspend or terminate hosting services for non-payment in accordance with these Terms and Conditions.
9. LATE PAYMENT, GRACE PERIOD AND SUSPENSION
9.1 Data Veu may allow a grace period of up to 5 days after the applicable payment due date.
9.2 Where an account remains unpaid after the applicable grace period, Data Veu may suspend the relevant service.
9.3 Suspended services may remain unavailable until all outstanding amounts have been paid.
9.4 Data Veu may terminate services where non-payment continues.
9.5 Suspension or termination does not automatically cancel outstanding amounts owed by the customer.
9.6 Data Veu may apply reasonable administration or reconnection fees where these have been disclosed to the customer and are permitted by law.
10. HOSTING CANCELLATION
10.1 Customers may request cancellation of hosting services through the applicable customer portal or by contacting Data Veu.
10.2 Depending on the selected billing arrangement, cancellation may take effect immediately or at the end of the applicable billing period.
10.3 Cancellation does not automatically cancel outstanding invoices or other amounts already lawfully due.
10.4 Customers are responsible for downloading or transferring their website, databases, emails and other data before cancellation.
10.5 Data Veu is not responsible for loss of data following termination where the customer failed to maintain independent backups.
11. DOMAIN SERVICES
11.1 Domain registration services may be provided through third-party domain registrars and registries.
11.2 Domain names are subject to the rules, policies and terms of the relevant registry and registrar.
11.3 Data Veu does not guarantee that a particular domain name will be available for registration.
11.4 Domain registration is subject to successful registration with the applicable registry.
11.5 Customers are responsible for ensuring that their chosen domain name does not infringe the rights of another person or entity.
12. DOMAIN REGISTRATION INFORMATION AND TRANSFERS
12.1 The person or entity recorded as the domain registrant is responsible for the domain name.
12.2 Customers must provide accurate and current registration information.
12.3 Customers must not provide false or misleading registrant information.
12.4 The registrant generally retains control of the domain subject to the applicable registry and registrar rules.
12.5 Data Veu will not intentionally prevent a lawful domain transfer where the customer has complied with applicable requirements and there is no lawful basis for withholding the transfer.
12.6 Domain transfers may be subject to registrar, registry or administrative requirements.
13. DOMAIN CHANGES, RENEWALS AND EXPIRY
13.1 Customers are responsible for ensuring that domain names are renewed before expiry.
13.2 Data Veu may send renewal reminders as a courtesy.
13.3 Failure to receive a reminder does not remove the customer’s responsibility to renew the domain.
13.4 Once a domain has expired, additional recovery or restoration charges may apply.
13.5 Data Veu cannot guarantee that an expired domain can be recovered.
13.6 Where a customer enters an incorrect domain name during registration, a new domain registration may be required.
14. DOMAIN FEES AND REFUNDS
14.1 Domain registration and renewal fees are generally non-refundable once the registration or renewal has been successfully processed.
14.2 This provision is subject to any statutory consumer rights that cannot lawfully be excluded.
14.3 Customers are responsible for checking the spelling and accuracy of a domain before submitting an order.
14.4 Premium domain names may attract additional fees.
14.5 Where a premium domain is identified after an order is placed, Data Veu may contact the customer regarding the additional fee or, where applicable, process a refund in accordance with the Refund Policy.
15. UNLIMITED TRAFFIC, STORAGE AND FAIR USE
15.1 Where a hosting package is advertised as providing “unlimited” traffic or storage, this is subject to reasonable and fair use.
15.2 Unlimited services are intended for normal website and business use.
15.3 Customers may not use unlimited services to:
- deliberately consume excessive resources;
- store files unrelated to the operation of the website;
- operate file-sharing or storage services;
- conduct excessive automated downloads or uploads;
- interfere with other customers;
- circumvent service limitations; or
- otherwise abuse the service.
15.4 Data Veu may investigate excessive resource usage and take reasonable steps to protect the stability of its hosting environment.
16. EMAIL STORAGE
16.1 Customers are responsible for managing their email accounts and storage usage.
16.2 Data Veu may implement reasonable storage-management measures where required for system performance.
16.3 Subject to applicable law and reasonable notice where appropriate:
- emails older than 12 months may be removed;
- unread emails older than 180 days may be removed; and
- emails in spam or deleted folders older than 30 days may be removed.
16.4 Customers should maintain independent backups of important emails.
17. VPS AND HIGH-TRAFFIC SERVICES
17.1 VPS and other high-resource services may be subject to fair-use and network-management requirements.
17.2 Data Veu may monitor network traffic to maintain the stability and security of its infrastructure.
17.3 Excessive uploads, downloads, VPN activity, proxy activity or other high-resource activity may be rate limited or restricted where reasonably necessary.
17.4 Customers may be contacted where usage materially affects network performance or other customers.
18. BACKUPS
18.1 Data Veu may perform backups of hosted services where included in the applicable hosting package.
18.2 Where nightly backups are provided, backups are intended as a recovery measure and are not a guarantee that every file, database or configuration can be restored.
18.3 Data Veu does not guarantee the integrity, availability or completeness of every backup.
18.4 Customers remain responsible for maintaining their own independent backups of important information.
18.5 Data Veu will not be liable for loss of data to the extent permitted by law where the customer failed to maintain reasonable independent backups.
19. HOSTING CONTENT AND ACCEPTABLE USE
19.1 Customers may not use Data Veu’s services to host, transmit, distribute or facilitate unlawful material or activities.
19.2 Prohibited activities include, but are not limited to:
- fraud;
- phishing;
- hacking;
- malware distribution;
- unlawful gambling;
- spam;
- infringement of copyright;
- infringement of trademarks or other intellectual property;
- distribution of pirated software;
- distribution of malicious software;
- fraudulent websites;
- unlawful activities;
- activities intended to compromise another person’s systems; and
- any activity prohibited by South African law.
19.3 Customers are responsible for all content uploaded to their hosting account.
19.4 Data Veu may suspend or terminate services where it reasonably believes that the services are being used unlawfully or in breach of these Terms.
20. SCRIPTS AND THIRD-PARTY SOFTWARE
20.1 Customers are responsible for ensuring that scripts, applications and software installed on their hosting accounts are lawful, licensed and appropriately secured.
20.2 Software that compromises server security, consumes excessive resources or creates a security risk may be restricted or removed.
20.3 Customers must keep software, plugins, themes and applications updated where reasonably possible.
20.4 Data Veu is not responsible for vulnerabilities caused by outdated or insecure customer-installed software.
21. RESOURCE USAGE
21.1 Customers must use hosting resources reasonably.
21.2 Data Veu may monitor CPU, RAM, disk usage, database usage, network traffic and other resources where necessary to maintain service stability.
21.3 Customers who consistently exceed reasonable resource usage may be required to upgrade to a more suitable hosting package.
21.4 Data Veu may temporarily restrict resource usage where necessary to protect its infrastructure.
22. SYSTEM AND NETWORK SECURITY
22.1 Customers must take reasonable measures to protect their accounts, passwords, websites and systems.
22.2 Customers must not attempt to compromise or gain unauthorised access to Data Veu systems or another customer’s systems.
22.3 Customers must keep login credentials confidential.
22.4 Customers are responsible for activity conducted through their accounts unless they can demonstrate that the activity occurred without their authorisation and despite reasonable security measures.
23. INTERNET, FIBRE, LTE/5G AND TELECOMMUNICATIONS SERVICES
23.1 Internet, fibre, LTE, 5G and related connectivity services may depend on third-party network operators and infrastructure providers.
23.2 Data Veu does not guarantee uninterrupted availability where service delivery depends on third-party infrastructure, network coverage, power supply, maintenance, faults or circumstances beyond Data Veu’s reasonable control.
23.3 Speeds advertised by Data Veu are subject to the applicable package and network conditions.
23.4 Actual speeds may be affected by:
- network congestion;
- coverage;
- signal strength;
- distance;
- Wi-Fi equipment;
- customer equipment;
- network management;
- maintenance;
- faults; and
- other technical factors.
23.5 Customers must use internet services lawfully and in accordance with the applicable Acceptable Use Policy.
24. INSTALLATION AND SERVICE INTERRUPTIONS
24.1 Installation dates are estimates unless a specific date has been expressly confirmed in writing.
24.2 Installation may depend on third-party network operators, property access, municipal approvals, infrastructure availability and technical feasibility.
24.3 Customers must provide reasonable access to premises where installation or technical work is required.
24.4 Data Veu is not responsible for delays caused by circumstances outside its reasonable control.
24.5 Planned maintenance may temporarily interrupt services.
24.6 Data Veu will take reasonable steps to restore services following faults or interruptions.
25. VOIP SERVICES
25.1 VoIP services are provided subject to the applicable package and service agreement.
25.2 Customers are responsible for ensuring that their internet connection and equipment are compatible with VoIP services.
25.3 VoIP quality may be affected by bandwidth, network congestion, latency, packet loss, Wi-Fi and other technical factors.
25.4 Customers must not use VoIP services for unlawful purposes, fraud, harassment, spam or other prohibited activity.
25.5 Call charges, included minutes, number rental and other fees are determined by the applicable package or quotation.
25.6 Customers remain responsible for charges incurred through their account.
26. BILLING, SUSPENSION AND TERMINATION OF TELECOMMUNICATIONS SERVICES
26.1 Telecommunications services are billed according to the applicable package, quotation or service agreement.
26.2 Failure to make payment may result in suspension or termination of services subject to applicable law.
26.3 Suspension does not automatically cancel outstanding amounts.
26.4 Where a minimum contract period applies, early termination charges may apply where lawful and where such charges were disclosed to the customer.
26.5 Statutory cancellation and consumer rights remain applicable.
27. CUSTOMER RESPONSIBILITIES
27.1 Customers must provide accurate information when ordering products or services.
27.2 Customers must notify Data Veu of changes to contact, billing or account information.
27.3 Customers are responsible for maintaining secure passwords.
27.4 Customers must ensure that they have the right to use all content, software, domains and materials supplied to or hosted through Data Veu.
27.5 Customers must comply with applicable South African laws.
28. INTELLECTUAL PROPERTY
28.1 Unless otherwise stated, the Website, branding, logos, text, graphics, software, designs and other content are owned by or licensed to Data Veu.
28.2 No intellectual property may be reproduced, modified, distributed or commercially exploited without permission.
28.3 Nothing in these Terms transfers ownership of Data Veu’s intellectual property to the customer.
28.4 Customers retain ownership of their lawful content, subject to the rights required by Data Veu to provide the relevant services.
29. THIRD-PARTY SERVICES AND LINKS
29.1 Data Veu may use third-party providers to deliver products and services.
29.2 Third-party services may be governed by separate terms and policies.
29.3 Data Veu is not responsible for third-party websites, products or services beyond the extent required by applicable law.
29.4 Links to third-party websites are provided for convenience and do not necessarily constitute endorsement.
30. PERSONAL INFORMATION AND POPIA
30.1 Data Veu processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and applicable law.
30.2 Personal information may be collected when customers:
- create an account;
- place an order;
- request a quotation;
- subscribe to a service;
- contact Data Veu;
- make a payment;
- use the Website; or
- otherwise interact with Data Veu.
30.3 Personal information may be used for purposes including:
- processing orders;
- providing services;
- billing;
- customer support;
- account administration;
- fraud prevention;
- service communications;
- legal and regulatory compliance;
- improving services; and
- marketing where permitted by law.
30.4 Data Veu may share personal information with service providers where reasonably necessary to provide products or services, process payments, deliver orders, operate networks or comply with legal obligations.
30.5 Customers may have rights in relation to their personal information as provided for under POPIA.
30.6 Further information is contained in Data Veu’s Privacy Policy.
31. REFUSAL, SUSPENSION AND TERMINATION
31.1 Data Veu may suspend or terminate a service where:
- payment remains outstanding;
- the customer breaches these Terms;
- unlawful activity is suspected;
- the customer’s activity creates a security risk;
- the customer abuses network or hosting resources;
- the service is being used to harm another person or system; or
- termination is otherwise permitted by the applicable agreement or law.
31.2 Where reasonably practicable, Data Veu will provide notice before suspension or termination.
31.3 Nothing in this clause limits rights that consumers have under applicable law.
32. ELECTRONIC COMMUNICATIONS
32.1 By using the Website or Services, you consent to receiving electronic communications relating to your account, orders, services, invoices, security and support.
32.2 Marketing communications will be handled in accordance with applicable law.
32.3 You may unsubscribe from marketing communications where applicable.
33. WEBSITE AVAILABILITY AND DISCLAIMER
33.1 Data Veu endeavours to keep the Website available and accurate.
33.2 However, the Website may occasionally be unavailable due to:
- maintenance;
- technical failures;
- network interruptions;
- cyber incidents;
- third-party failures; or
- circumstances beyond Data Veu’s reasonable control.
33.3 Website information is provided for general information unless expressly stated otherwise.
33.4 Data Veu does not guarantee that the Website will always be error-free or uninterrupted.
34. LIABILITY
34.1 Data Veu will take reasonable steps to provide products and services in accordance with applicable agreements and law.
34.2 To the extent permitted by law, Data Veu will not be liable for indirect, consequential or unforeseeable losses arising from the use of the Website or Services.
34.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under South African law.
34.4 Nothing in these Terms is intended to remove any consumer rights provided by the Consumer Protection Act 68 of 2008.
35. INDEMNITY
35.1 To the extent permitted by law, the customer agrees to indemnify Data Veu against losses, claims, damages or expenses arising from the customer’s unlawful use of the Website or Services, breach of these Terms, infringement of third-party rights or misuse of Data Veu’s systems.
35.2 This indemnity does not apply to losses caused by Data Veu’s own unlawful conduct or where such exclusion would be prohibited by law.
36. USER CONTENT
36.1 Customers remain responsible for content uploaded, transmitted or published using Data Veu’s services.
36.2 Customers warrant that they have the necessary rights and permissions to use such content.
36.3 Customers must not upload or distribute content that is unlawful or infringes the rights of another person.
36.4 Data Veu may remove or restrict content where required by law or where reasonably necessary to protect its systems, customers or third parties.
37. ACCESS TECHNOLOGY AND INTERNET
37.1 Customers acknowledge that internet services depend on networks and infrastructure that may be outside Data Veu’s control.
37.2 Service performance may vary according to network conditions and customer equipment.
37.3 Data Veu is not responsible for problems caused by defective customer equipment, unsuitable internal networks, Wi-Fi interference, power failures or circumstances outside its reasonable control.
38. CHANGES TO TERMS, WEBSITE AND SERVICES
38.1 Data Veu may modify or discontinue Website features, products or services from time to time.
38.2 Data Veu may update these Terms and Conditions where reasonably necessary.
38.3 Changes will be published on the Website where appropriate.
38.4 Changes will not unlawfully remove rights already acquired by consumers.
39. CONSUMER PROTECTION
39.1 Data Veu recognises and complies with applicable provisions of the Consumer Protection Act 68 of 2008 (“CPA”).
39.2 Where the CPA applies to a transaction, the customer’s statutory rights under the CPA will apply.
39.3 Nothing in these Terms is intended to:
- waive statutory consumer rights;
- exclude liability where exclusion is prohibited;
- prevent a consumer from exercising a lawful right; or
- contract out of a mandatory legal requirement.
39.4 Where a provision of these Terms conflicts with a mandatory provision of South African law, the mandatory legal provision will prevail.
40. COMPLAINTS AND DISPUTE RESOLUTION
40.1 Customers should first contact Data Veu to attempt to resolve any complaint or dispute.
40.2 Complaints may be submitted using the contact details provided below.
40.3 Data Veu will endeavour to investigate complaints and respond within a reasonable period.
40.4 Where a dispute cannot be resolved directly, either party may exercise any rights available under South African law.
40.5 Depending on the nature of the complaint, a consumer may also have recourse to an applicable regulatory body or statutory dispute-resolution mechanism.
41. SEVERABILITY AND WAIVER
41.1 If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed or interpreted to the minimum extent necessary.
41.2 The remaining provisions will continue to apply.
41.3 A failure by Data Veu to enforce any provision does not constitute a waiver of that provision.
42. GOVERNING LAW AND JURISDICTION
42.1 These Terms and the relationship between Data Veu and the customer are governed by the laws of the Republic of South Africa.
42.2 Subject to any mandatory consumer rights regarding jurisdiction, disputes may be brought before a court with appropriate jurisdiction in South Africa.
43. CONTACT INFORMATION
Data Veu (Pty) Ltd
Registration Number: 2013/106170/07
Telephone: 012 007 0007
Mobile: +27 71 352 2845
Email: helpdesk@dataveu.co.za
Website: www.dataveu.co.za
Information Officer: [INSERT NAME AND CONTACT DETAILS]
For legal notices or formal complaints, please use the contact details above and clearly mark the communication as a formal complaint or legal notice where applicable.
44. RELATED POLICIES
These Terms and Conditions should be read together with the following Data Veu policies, where applicable:
- Privacy Policy
- POPIA Privacy Notice
- Cookie Policy
- Acceptable Use Policy
- Internet/Fibre/LTE/5G Service Terms
- VoIP Terms
- Web Hosting Terms
- Domain Registration Terms
- Online Shop Terms and Conditions
- Shipping and Delivery Policy
- Returns and Refund Policy
- Cancellation Policy
- Warranty Policy
- Subscription and Recurring Billing Policy
- Complaints and Dispute Resolution Policy
- PAIA Manual
- Promotional Terms and Conditions
Where a specific service agreement contains terms that apply specifically to that service, those terms will apply in addition to these general Terms and Conditions.
IMPORTANT LEGAL NOTICE
These Terms and Conditions are intended as a practical commercial website framework for Data Veu (Pty) Ltd and have been drafted with South African legislation in mind, including the Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002, Protection of Personal Information Act 4 of 2013, Promotion of Access to Information Act 2 of 2000, and applicable telecommunications requirements.
They should be reviewed by a South African attorney before publication, particularly because Data Veu provides telecommunications services, VoIP, internet connectivity, hosting and online retail services.