DATA VEU SHIPPING AND DELIVERY POLICY
Data Veu (Pty) Ltd
Registration Number: 2013/106170/07
Effective Date: 2013-06-01
Last Updated: 2026-09-01
1. GENERAL
This Shipping and Delivery Policy applies to physical products purchased through the Data Veu online shop.
Data Veu delivers products within South Africa using its own delivery arrangements and/or third-party courier and logistics providers.
2. ORDER PROCESSING
Orders are generally processed after successful payment has been received.
Processing times may vary depending on:
product availability;
supplier availability;
product type;
order quantity;
customisation requirements;
payment verification; and
other circumstances affecting fulfilment.
An estimated delivery timeframe will be provided where reasonably possible.
3. DELIVERY TIMEFRAMES
Delivery timeframes are estimates unless Data Veu has expressly agreed to a specific delivery date.
Delivery may be delayed by:
courier delays;
supplier delays;
public holidays;
weekends;
weather;
incorrect delivery information;
remote locations;
unforeseen technical or operational problems; or
circumstances outside Data Veu’s reasonable control.
4. DELIVERY ADDRESS
Customers must provide a complete and accurate delivery address.
Customers should provide:
recipient name;
street address;
suburb;
city/town;
province;
postal code;
telephone number; and
any relevant access instructions.
Data Veu is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer.
5. COURIER DELIVERY
Where a third-party courier is used, delivery will be subject to the courier’s operational procedures.
The courier may contact the customer to arrange delivery.
Customers should ensure that an authorised person is available to receive the parcel.
6. FAILED DELIVERY
If delivery cannot be completed because:
nobody is available;
the address is incorrect;
access is unavailable;
the customer refuses delivery; or
the courier cannot reasonably access the delivery location,
the courier may attempt redelivery or return the parcel to Data Veu.
Additional delivery charges may apply where the failed delivery resulted from information or circumstances within the customer’s control and where such charges are lawful and disclosed.
7. REMOTE AREAS
Additional charges or extended delivery periods may apply to remote areas.
If an additional delivery charge is required, Data Veu will notify the customer where reasonably practicable before dispatch.
8. DAMAGED PACKAGING
Customers should inspect parcels when received.
If packaging is visibly damaged, customers should:
photograph the packaging;
photograph the shipping label;
photograph the damaged product;
retain the packaging; and
contact Data Veu as soon as reasonably possible.
9. WRONG PRODUCT
If Data Veu sends an incorrect product, please contact:
Data Veu will investigate the matter and, where appropriate, arrange collection, replacement or another lawful remedy.
10. DAMAGED OR DEFECTIVE PRODUCTS
Customers should notify Data Veu as soon as reasonably possible if a product arrives damaged or a defect is discovered.
Statutory rights relating to defective or unsafe goods remain unaffected.
11. LOST PARCELS
If a parcel appears to be lost in transit, Data Veu will make reasonable enquiries with the courier or logistics provider.
Customers should not assume that a parcel has been lost solely because delivery is delayed.
12. DELIVERY CONFIRMATION
A delivery may be confirmed through:
courier tracking;
proof of delivery;
recipient confirmation;
electronic delivery confirmation; or
another reasonable delivery record.
13. INTERNATIONAL DELIVERY
Unless expressly stated otherwise, the Data Veu online shop is intended for delivery within South Africa.
International delivery, where offered, may be subject to additional charges, taxes, customs requirements and restrictions.
14. SHIPPING COSTS
Delivery charges will be displayed during the checkout process where applicable.
Shipping charges may depend on:
destination;
product size;
product weight;
quantity;
courier service selected; and
delivery method.
15. CUSTOMER RESPONSIBILITY
Customers are responsible for ensuring that delivery information is accurate and that someone is available to receive the delivery where required.
16. CONSUMER RIGHTS
Nothing in this Policy removes or limits consumer rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African law.
The ECTA contains specific requirements applicable to electronic transactions, including information that suppliers must make available to consumers on their websites.
17. CONTACT
Data Veu (Pty) Ltd
Registration Number: 2013/106170/07
Email: helpdesk@dataveu.co.za
Telephone: 012 007 0007
Website: www.dataveu.co.za